18th Annual O2C: Cash, Digitalisation, RPA & AI


Process Improvement, cost efficiency and innovation agenda for customer to cash value chain

27-28 May 2021

Virtual Conference

The 18th Annual “O2C: Cash, Digitalisation, RPA & AI” is a marcus evans unique event discussing Customer Experience and Robotics for Customer Facing Supply Chain Management and Order to Cash. Join this virtual conference on 27-28 May, 2021 to obtain access to unique expertise and take away new solutions to your day-to-day business challenges.


Attending this premier marcus evans conference will enable you to:

  • Maximise digitalisation and robotisation for 24/7 processes
  • Find the right balance between digitalisation and human touch in customer service
  • Discuss working capital optimisation and collection best practices
  • Improve the quality of customer interactions and customer experience
  • Benchmark transformation and change management approaches and journeys

Learn from key practical case studies:

  • Honeywell improving performance with better customer experience and data analytics
  • Telenor outlining methods within process development and automation strategies that really work
  • Novartis establishing a Customer to Cash E2E process, including the customer engagement and digital strategy model
  • Philips focusing on customer service innovation and agility


For more information please contact Ria Kiayia at [email protected] or call on +357 22849404

Use our special discount code when registering: SC131_PCN200

Event website: https://www.marcusevans.com/conferences/ordertocash

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