Community Manager

FinanceFinTech
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  • Location: Utrecht
  • Type: Permanent
  • Job #16028

Community Manager 

Our client, a well-known financial institution based in Utrecht, the Netherlands, is looking for a Community Manager. This exciting role offers the opportunity to join a reputable company that is committed to the local community and fostering meaningful connections. The position involves working with clients and stakeholders, both online and offline, to cultivate a vibrant and supportive community. The company strives to provide comprehensive financial services and innovative solutions to support individuals and businesses, with a focus on community development and collaboration.

The Job

As the Community Manager, your primary responsibility is establishing and overseeing our clients’ online community. Your objective is to maintain an interactive and vibrant environment where customers feel valued and heard. Collaborating closely with the marketing and customer service departments, you will strive to enhance the company’s online presence and elevate customer satisfaction in key areas such as Payments, Digital Identity, and Banking-as-a-Service.

 

Within this role you will have the opportunity to leverage and expand your creative and communication skills. You will curate engaging content, address inquiries and comments from customers, and organise community events to foster greater participation. Furthermore, you will collaborate with internal teams to gather feedback from the community, utilising it to drive product development and enhance the overall customer experience.

Day-to-Day

  • Create and execute a comprehensive plan to expand and enhance our client’s online community, fostering increased engagement.

  • Oversee multiple social media platforms, including content creation, posting, and actively engaging with users by addressing questions and comments.

  • Work collaboratively with internal departments to gather valuable feedback from the community, utilising it to inform product development and improve the customer experience.

  • Analyse relevant statistics and metrics, compiling comprehensive reports to present to the management team.

  • Coordinate and organise community-focused events and activities to foster community growth and active participation.

 

Required Skills

  • Demonstrated expertise and familiarity with Payments, Digital Identity, and/or Banking-as-a-Service domains.

  • Minimum of 3 years of experience in community management, social media management, or related roles.

  • Proven ability to cultivate and nurture community relationships.

  • Experience in executing marketing activations through partners and communities.

  • Proficiency in utilising data-driven insights and market/customer/competition data.

  • Effective social skills for engaging external partners and achieving desired outcomes.

  • Strong communication abilities, enabling effective interaction with diverse audiences in both English and Dutch.

  • Passionate about community building and making a positive impact.

  • Existing network within various development communities and product propositions (a plus).

Interested?

Get in touch with

Imo Noordman

emailaddress

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