Customer Success Manager

I.T.
Apply Now

Apply Now

Attach a resume file. Accepted file types are DOC, DOCX, PDF, HTML, and TXT.
Attach an additional file, if applicable. Accepted file types are DOC, DOCX, PDF, HTML, and TXT.

We are uploading your application. It may take a few moments to read your resume. Please wait!

  • Location: -
  • Type: Permanent
  • Job #16341

Customer Success Manager – Netherlands (Dutch-Speaking) 

Recipient of the Salesforce Innovation Award in both 2022 and 2020, our client stands among the exclusive nine globally recognised as Salesforce Product Development Outsourcers (PDOs). Boasting 25 years in the industry and a portfolio of over 2,000 successful projects, they are a discreet leader in the Salesforce consulting sector.

As they continue to expand, we are in search of a talented and experienced Customer Success Manager to join their dynamic team. The Customer Success Manager is tasked with establishing a connection with clients, gaining insight into their business, and understanding project goals and objectives. The focus lies on ensuring project success rather than solely managing team processes.

Proficiency in team management is crucial for the Customer Success Manager to ensure project delivery within specified time, cost, and quality parameters. They play a vital role in solution or product development, guiding the client through the delivery process to secure the active involvement of business stakeholders.

This position is particularly vital for intricate projects or enterprise transformations that come with various challenges and dependencies. The Customer Success Manager navigates and supports the delivery team in overcoming these challenges while ensuring project success. To sum up, the role involves a client-centric consulting approach, with a strong focus on team management and facilitating successful project delivery.

Responsibilities as a Customer Success Manager: 

As a Customer Success Manager, your day-to-day tasks will contain: 

  • Managing a portfolio of 8-10 accounts
  • Collaborating closely with sales and delivery teams
  • Cultivating relationships and gaining a deep understanding of client business, objectives, and roadmaps
  • Proactively identifying opportunities to expand business with clients and boost revenue
  • Ensuring customer retention and handling renewals
    Overseeing CRS and extension SOWs (within rate card and commercial parameters)
  • Managing the Salesforce Opportunity pipeline
    Serving as an escalation point for client concerns or issues raised by the Delivery Manager/Project Manager
  • Developing client account plans and conducting Quarterly Business Reviews
  • Approving Salesforce customer stories and case studies
  • Requesting CSATs by logging projects in the partner portal
  • Maintaining active customer references
  • Approving invoices, unbilled time/investment requests and project expenses
  • Monitoring account status and milestones

Qualifications/Required Skills for an ideal Customer Success Manager:

An ideal candidate for the Customer Success Manager role will need to meet most of these requirements: 

  • Over 5 years of experience as an account manager in product or services consulting
  • Possesses in-depth knowledge of the Salesforce platform and an understanding of how customers derive benefits from Salesforce – a prerequisite
  • Demonstrates a proven ability to effectively manage and expand enterprise accounts
  • Embodies an achievement and success-driven personality
  • Comfortable in establishing relationships with C-level stakeholders and Salesforce Account Executives
  • Exhibits excellent customer-facing skills with the capability to build and nurture relationships

 

Interested? Get in touch now! 
Don’t think that it will be a good match? Discover more jobs from PCN. 

Interested?

Get in touch with

Christopher Fowers

emailaddress

Similar Jobs

Senior CPQ Consultant

I.T.

Project Manager

I.T.

Medior Salesforce Technical Consultant

I.T.

Salesforce Technical Consultant

I.T.

But first, cookies

We use cookies to improve your experience and deliver personalized content. By using this website, you agree to our Privacy Policy.
New podcast: An Interview with Tom van Wees and Roderick de Koning, CCO and CEO of Ginger Payments