Customer Success Manager (Netherlands)
About the Company
A leading European fintech company focused on embedded banking, recognized on a selective list of tech champions, is expanding across Europe. The company’s Banking-as-a-Service platform empowers over 100 European businesses by enabling seamless integration of accounts, cards, and payment services, helping them to enhance their offerings and create new revenue streams.
Following a recent funding round, the company is significantly increasing its team across several major European cities. This role offers an exciting opportunity to join a fintech organization with ambitious growth plans across the continent.
Job Description
The company is seeking a Customer Success Manager to join the Operations team in either its Amsterdam or Paris office. The Operations team ensures an excellent end-to-end customer experience and includes roles such as Customer Success Managers, Technical Account Managers, Technical Writers, and KYC specialists. This team is committed to a customer-focused, seamless experience for all users of the company’s Banking-as-a-Service platform.
As a Customer Success Manager, you will be responsible for managing a portfolio of client accounts, fostering strong operational relationships, and ensuring successful, ongoing partnerships.
Key Responsibilities
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Customer Relationship Management
- Manage a portfolio of partners across Europe, providing guidance on product usage and responding to various customer use cases.
- Act as the main contact via email and video calls, addressing customer inquiries with timely, empathetic, and effective responses.
- Address product, process, and operational questions, ensuring client satisfaction and proactive engagement.
- Identify and engage client ambassadors and key contacts, fostering a collaborative relationship.
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Training
- Design and deliver training materials in collaboration with cross-functional teams (e.g., Product and Technical Writing).
- Conduct training sessions to enhance partner teams’ understanding of products and processes.
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Portfolio Management
- Serve as the main point of contact for operational matters, including Support, Customer Success, and Product teams.
- Conduct pipeline reviews, analyze the partner portfolio, and implement strategies for continuous improvement.
- Collaborate across teams to align the company’s solutions with client needs.
Preferred Qualifications
- 3 – 8 years of experience as a Customer Success Manager, ideally within a startup, scale-up, or similar dynamic environment.
- Strong technical skills or familiarity with coding and APIs.
- Ability to understand and communicate technical concepts in a way that resonates with industry or business needs.
- Interest in startups, fintech, and new technology-driven businesses.
- Adaptability in a fast-evolving work environment.
- Experience in an international or European setting is a plus.
- Excellent interpersonal skills and a collaborative team spirit.
- Proficiency in English and Dutch.
