Customer Success Manager – Stockholm

Customer Success Manager – Stockholm

  • Location: Stockholm
  • Type: Permanent
  • Job #11463

Customer Success Manager – Stockholm

Our client is the market leader in automated testing software and actively looking for people all over the world. Future-proof software combined with an international team from the US to Austria makes for massive growth and offers the same to people who are willing to learn and achieve a lot.

Job Description

Customer Success Manager work closely with customers to discover their business needs and challenges and then coach them on the best way to use our client's solutions to solve them. Working closely with the Sales team, their CSMs provide input into their strategic customer plans, helping them to identify areas where existing customers could improve or uncovering new uses for our clients' flagship tool amongst their customer portfolio.

Part coach, project manager, technical consultant and product expert, their Customer Success Managers are continually focused on helping their customers improve their testing journey and be successful with the Product family.

  • Being a dedicated partner for their customers to discover their business needs and challenges
  • Work with customers to establish critical goals or other key performance indicators and aid the customer in achieving their goals
  • Conduct on site and remote meetings, awareness workshops and business reviews
  • Partner closely with other cross-functional team members (e.g. sales, product management) to translate business needs and product requirements into new solutions
  • Advocate customer needs and issues cross-departmentally
  • Develop, prepare and nurture customers for advocacy

Qualifications

  • B.S./M.S. in Computer Science or deep professional experience in IT testing
  • Experienced at using or managing Test Automation products (e.g. Certify, UFT, Tosca) is a plus
  • Demonstrate strong knowledge and expertise in the management of all testing activities throughout the lifecycles of multiple varied projects
  • Strong Experience in software quality assurance and testing – particularly test automation is a plus
  • Worked with Enterprise Customers
  • Knowledge of DevTestOps, good understanding of Agile and Waterfall methodologies is a plus
  • Ability to travel in the Nordics region ~ approximately 30%
  • Self-motivated, proactive team player with innovative ideas, diplomacy and tact
  • Poise under pressure, thrives in a multi-tasking environment and can adjust priorities on-the-fly
  • Self-motivated, proactive team player with innovative ideas, diplomacy and tact
  • Patience
  • Experience in customer success or equivalent history is a plus
  • Native Swedish speaker and fluent in English.

Additional Information

Our client offers:

  • Market conform salary + success-oriented bonus
  • Favourable working atmosphere in a rapidly expanding company
  • Personal and professional development
  • Variety of career opportunities and a wide range of tasks
  • permanent, full-time employment
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Are you interested, get in touch with:

Morten Laufer

[email protected]

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