Customer Success Manager

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  • Location: Utrecht
  • Type: Permanent
  • Job #13154

Your role is focused on managing the existing bank relations having our solutions
implemented. You are in continuous contact with key stakeholders to ensure the rollout of the solutions by banks to their corporate clients develop successfully.

Also, you will manage change requests from our bank clients and are facilitating the release process. This will require close alignment with all internal and external stakeholders e.g. engineering teams.

Product management will be the organisation of change board meetings, facilitation of releases and supporting banks in reaching their goals.

You will report to the COO/ head of bank engagement and will work closely with the bank engagement team, but also the commercial team, operations team and directly with key stakeholders of our bank clients to ensure they are fully happy with my client’s services. 

You are responsible for:

Closely working together with bank stakeholders to align on their wishes. Run
Change Board meetings to ensure alignment with bank clients. 
Communicate to bank clients on the content and timing of upcoming releases, align with the release train engineer on deployment of releases for each bank.
Ensure banks get the right training on the functionalities of the application and newly added features. You are able to provide these training sessions including the
creation of training materials.
Ensure new functionalities are maximally promoted and utilised by the end users of the application.

The person we are looking for:

You are detailed and have an analytical and banking or technical background – in order to understand your stakeholders ( treasury/transaction bankers, engineering team and product managers), it will be useful to have an in-depth domain knowledge of treasury and treasury management systems. Also knowledge on software development is a strong plus.

You are able to effectively communicate – you will be responsible for addressing questions from various stakeholders across multiple banks, multiple countries and jurisdictions.

Effective communication with both internal and external stakeholders is essential to keep our clients happy.
You are a self-starter – driving yourself in an autonomous way to deliver on the above is a
key skill in our company.
Skill and experience you will bring:

University degree
At least 5 years of relevant experience as a customer success or project manager of
which at least 2 year in the banking industry
Domain experience within treasury and/or financial services. In particular domain
and/or system experience with TMS, ERP, FX risk management will be highly
A good understanding of the software development lifecycle, change/release &
configuration management
Proven experience with developing (online) training program’s and providing training sessions
Knowledge of APIs, web services and integration testing
Very good communication skills, primarily focusing on translating between technical and non-technical staff
Mastering the English language verbally and in writing
Client oriented; you are a person that is not afraid of contacting stakeholders
Detail oriented and ability to well organise
Flexible: you have the ability to adapt to changing priorities within the team or on the side of our (bank) clients
Open to and effective in other cultures and working abroad (short travels)


Get in touch with

Rob Parker


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