Fraud and Disputes Analyst

FinTech
Apply Now

Apply Now

Attach a resume file. Accepted file types are DOC, DOCX, PDF, HTML, and TXT.
Attach an additional file, if applicable. Accepted file types are DOC, DOCX, PDF, HTML, and TXT.

We are uploading your application. It may take a few moments to read your resume. Please wait!

  • Location: Amsterdam
  • Type: Permanent
  • Job #12882

Fraud and Dispute Analyst 

 

For our client, a prosperous finance platform, we are looking for a Fraud and Dispute Analyst based in Amsterdam.

 

The Job

 

As Fraud and Dispute Analyst, you will be working in the Operations team and analysing transactions, actioning tasks from the customer support team, and will resolve day-to-day issues of customers.

 

Day-to-Day

 

  • Cooperate in the creation of processes for the Operations hub from scratch, and support the Dutch market launch

  • You will have the opportunity to make a direct impact on how payment services are offered to customers in products as well as back-office systems

  • Communicate with card processor and card program partners to escalate requests and track issues

  • Work on daily operational requests with the goal of constant improvement

 

Required Skills

 

  • You have working experience with Transaction Monitoring – an understanding of KYC and CDD is a plus

  • You have hands-on experience identifying card fraud patterns in line with AML and card fraud prevention, and handling card disputes (chargebacks)

  • You striving for improvements and have a start-up mentality

  • You work efficiently autonomously, whilst also collaborating with your own team alongside multiple other departments and stakeholders

  • Actively try to detect inefficiencies and propose solutions

  • You are a real problem solver 

  • You enjoy troubleshooting and don’t stop until you solved the issue

  • Fluent in the English language

Interested?

Get in touch with

Cassandra Wagenaar

emailaddress

Similar Jobs

Regional Sales Manager

FinTech

Product Manager

FinTech

Senior Business Development Manager

FinTechPayments & Cards

Customer Retention Manager

FinTech

But first, cookies

We use cookies to improve your experience and deliver personalized content. By using this website, you agree to our Privacy Policy.
New podcast: An Interview with Tom van Wees and Roderick de Koning, CCO and CEO of Ginger Payments