Head of Customer Support

Head of Customer Support

As the Head of Global Support, you'll lead the team that helps customers build the next generation of financial services applications and ensure they have an incredible experience. Successful candidates will have a strong management background leading teams of over and ten and preferably managing managers. Previous background in leading strong technical and product-focused teams is a plus.

What You'll Do

  • Become an expert on the platform
  • Lead a team of 30+ product support specialists and product support engineers
  • Serve as the voice of the customer and work with cross-functional partners to improve the health of our products
  • Identify and recommend improvements to our internal support tools and drive scalable solutions to support our growing customer base
  • Contribute to the Help Center by creating articles to help troubleshoot common questions and issues
  • Identify and recommend process improvements to deliver the highest level of customer satisfaction
  • Apply your expertise in quantitative and data analysis and to identify key trends and issues

What Excites Us

  • 10+ years leading high output and mission-critical teams at a high growth company
  • Experience in a high intensity and high-stress environment
  • Knowledge of web services, APIs, and other developer services is preferred
  • Experience setting quarterly and annual goals for cross-functional teams
  • Analytical and data-oriented approach to problem-solving
  • Impeccable written and oral communication skills
  • BA/BS degree from a top tier school
  • Customer-first attitude with a strong sense of empathy
Apply Now

Apply Now

Attach a resume file. Accepted file types are DOC, DOCX, PDF, HTML, and TXT.

We are uploading your application. It may take a few moments to read your resume. Please wait!

Share on whatsapp
Share on email
Share on facebook
Share on twitter

Are you interested, get in touch with:

Lewis Howard

Lewis@teampcn.com

New podcast: An Interview with Tom van Wees and Roderick de Koning, CCO and CEO of Ginger Payments