Implementation Manager

Implementation Manager

Implementation Manager

Our client is a fast-growing FinTech providing an innovative open banking platform that is set to disrupt the payments industry. They intend to do to value exchange what the Worldwide Web did for information, Microsoft did for computers and iOS and Android did for the mobile phone.

This agile FinTech start-up has an opening located out of its London offices in the heart of The City. They are looking for smart entrepreneurial professionals who love technology and live to innovate and deliver disruptive technologies into the market.

 

What we look for:

  • Wickedly smart entrepreneurial professionals who love technology and who live to innovate and deliver disruptive technologies into the market
  • Truly customer-centered thinking with a passion to deliver the best possible service standards to customers
  • Highly professional approach and great communication skills with an ability to think on your feet
  • Highly collaborative people who understand and value the power of working together as a team
  • Acute thought leadership
  • Intellectual honesty and transparency
  • Passion for understanding our market, product and technology
  • People hungry to bring change to the banking world 

Here is what you get to do:

  • Closely work with an assigned group of account, project and sales representatives to provide world-class technical delivery and customer support

 

Solutioning and implementation:

  • Understanding of how the technology works and be able to troubleshoot customer integration issues in conjunction with the customer and internal teams
  • Working collaboratively with the Engineering and Product teams to help design and enhance customer on-boarding experience and internal tools to support on-boarding
  • Identify and communicate both the technical and business requirements that drive opportunities for product improvement or enhancement
  • Provide project scoping as part of the delivery process including internal reviews with Product Management as well as external delivery and service reviews with prospects

 

Client technical support:

  • Leading technical implementation workshops with Clients
  • Being responsive to customer needs for help and support, as part of pre-live implementationTriage, root cause analysis and issue resolution (where possible); handing off to 2nd line support for more complex fixes
  • Manage accounts from technical support perspective through implementation and on-going support efforts

 

Collateral

  • Review and enhance existing documentation based on customer input
  • Work with Product and Marketing to enhance messaging based on key learns from customer interactions

 

Security

  • Responsible to uphold all company security policies and procedures and report to the relevant individual e.g Line Manager, Risk and Compliance, where you believe there is a security risk or non-compliance to policies and procedures.

Here is what you will need to be successful

  • Solid experience in a technical support or implementation role working within Fintech, software,banking businesses or payments industry.

 

Technical:

  • Familiarity with SDKs, REST API, XML, HTML is a mustFull-stack development experience,  mobile platform knowledge and familiarity with AWS infrastructure is a plus 
  • Knowledge of banking security, authentication technologies and identity management solutions would be a significant plus

 

Industry Solutions:

  • Prior experience supporting implementation of payments applications or extensive knowledge of the payments marketplace is a major plus
  • Knowledge of banking security, authentication technologies and identity management solutions
  • Excellent communication and presentation skills

 

Service Delivery and Support:

  • Truly passionate about customer delivery and support with high levels of resilience
  • Previous project management experience with proven ability to prioritize and multi-task in a dynamic, fast-paced environment is essential in this role
  • Experience of delivering and supporting mission-critical, high availability systems and solutions

 

General:

  • Extraordinary organizational, communication (written and verbal) and interpersonal skills
  • Must have a strong work ethic and desire to succeed; tenacity, passion, persistence and integrity are all strongly desired character traits

 

Logistics:

  • Ability and willingness to work with remote teams, particularly with our Engineering team in San Francisco; which is likely to require the need for evening working
  • Based in Berlin or London, but must be able and willing to travel
Apply Now

Apply Now

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Are you interested, get in touch with:

Rogier Rouppe van der Voort

rogier@paymentsandcardsnetwork.com

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