Operations coordinator – Customer services

Payments & Cards
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  • Location: Paris
  • Type: Permanent
  • Job #13507

The Operations Unit is responsible for the operation and business administration of all payment services.
As member of the customer services team, you will:

  • oversee daily processing and settlement

  • manage onboarding and off-boarding of service participants

  • provide general support to service participants, including resilience testing and incident management

  • assess risk and security levels of business processes

    In this position, you will report to the Team Leader of Customer Services.

    The profile

    The basics:

  • University degree in finance, business administration, operations management, or a related field

  • At least two years of experience working in financial services, ideally with payments infrastructures or in transaction banking environments

  • Good knowledge of Microsoft Office

  • Full proficiency in English

  • Permission to work in the European Union

  • Ability to work in shifts

    Required skills:

  • Intercultural communication

  • Customer-first attitude in everyday responsibilities

  • Analytical thinking and efficient problem solving

  • Ability to anticipate problems, needs and changes and evaluate operational risks

  • Attention to detail while managing multiple tasks simultaneously

  • Ability to work autonomously in a fast-paced environment

  • Ability to make decisions under pressure

    What we offer

    we develop ideas together, within and across teams and with our stakeholders, and we are ready to adapt whenever needed. The projects waiting for you will give you the opportunity to learn, excel and grow. Our people are our most valuable asset, and we want to contribute to the well-being of our staff at work and beyond with:

  • a competitive salary package

  • attractive benefits package including a sports and cultural activities budget and meal tickets

  • professional development opportunities including training budgets and inner-company mobility

  • a flexible work environment including the option to work from home

  • happy workplace initiatives including well-being workshops, social events, green initiatives, onboarding support and more


Get in touch with

Josephine Lang


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