Product Manager – Client Experience

Product Manager – Client Experience

  • Location: Europe
  • Type: Permanent
  • Job #11778

Product Manager – Client Experience 

Based in Europe

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Within the Order To Cash (O2C) business unit our client is building the next truly revolutionary product that will reshape the subscription economy. Together with industry leaders they have set out to deliver the ambitious product vision that provides consumers with absolute flexibility using and paying for their subscriptions whilst guaranteeing a steady and predictable cash flow for merchants to enable growth. Our client is known for guiding international as well as renowned local companies through the complex world of cash flows, and is active in around 20 countries with a focus on Europe and America

Currently they are looking for the right person to take ownership of the client experience team. The client experience team is end-to-end responsible for all touch points with the key clients (B2B) such as integration channels, client onboarding, product configurations and analytics. Through creating your product vision and executing against your roadmap you'll drive various success metrics that will propel the product forward. Using your passion and understanding of our client challenges your product team is able to build scalable solutions that meet both functional and technical requirements. You'll be embedded into a cross functional team that uses agile practices to deliver quality products. You require a curious mindset that will fuel your hunger for research into the challenges of our clients, competitors' solutions and market trends that will help shape your products. 

Requirements:

  • 3+ years experience as a Product Manager, preferably with a B2B focus.

  • Understanding of the e-commerce landscape and how merchants, platforms and solution providers interact. 

  • Excellent degree of analytical skills, ability to interpret data and trends, diagnose problems and recommend effective action plans to resolve issues

  • Strong teamwork and collaboration skills with the ability to achieve mutually agreeable solutions by staying adaptable, communicating ideas in clear coherent language, and practicing active listening. 

  • Creativity and curiosity, being a creative problem solver with a deep curiosity about our clients, business and product. 

  • Excellent degree of communication skills, being able to effectively communicate both the strategic vision and specific details to various stakeholders – from senior leadership to individual product team members. Being able to write clear and concise product requirements, status updates, and product results. 

  • Ability to react quickly to new insights always driven by delivering the best possible client experience. 

Benefits:

  • Impressive further training: With the Bertelsmann University, over 4,000 e-learning and training offers and international talent management, our client supports your career development. 

  • Impressive flexibility: To make sure your private life is not overlooked, our client will support you with flexible working time models, 30 days of leave per year and family support. 

  • Valuable benefits based on performance: Group profit sharing, holiday and Christmas pay, capital formation benefits and a participation in the success of the company.

  • The feel-good factor: Our client holds annual fancy Christmas parties, summer parties and after-work parties for the employees. 

  • Basic provisions: The employees receive subsidized food services and can help themselves to free fruit baskets and water dispensers. 

  • Options for keeping fit: In addition to sports races, company runs and company bicycles, employees get discounts for local fitness studios.

  • Welfare benefits: With the company pension scheme, in-house social services and their own company physician, our client looks after the health and welfare of our employees. 

  • Exciting discounts: The employees benefit from generous employee discounts and other reductions with partner companies. 

We look forward to your online application with CV, salary expectations and the earliest possible start date. 

Apply Now

Apply Now

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Are you interested, get in touch with:

Strahinja Karanovic

[email protected]

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