Senior Product Manager – Direct Debit Chargeback

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  • Location: Europe
  • Type: Permanent
  • Job #11786

Senior Product Manager – Direct Debit Chargeback 

Based in Europe



Our client is on the lookout for a Senior Product Manager-  Direct Debit Chargeback Handling to further drive their vision to become the most human centric fintech. 

To further drive their growth by building products that solve real consumer problems, our client is looking to strengthen their team with a new Product Manager focused on strategising and productising existing client solutions. Your product will not only improve merchant and consumer experience, you will take the challenge to strengthen the relation between consumer and merchant when they face a payment dispute by building solutions and customer experiences to bring the consumer back into the happy path. If you thrive in a fast-paced international environment while being intrinsically motivated to comb through and get inspired by data and insights as much as give direction and form strategies – then this might just be the perfect opportunity for you and reason to continue reading. 

Our clients product team is cross functional, comprising product managers, product owners, experienced designers, and engineers. For you to succeed in this position, you are used to balancing priorities towards roadmaps with ease and are happy to handle moments of chaos. This means that you contribute a solid knowledge of the various constraints of the business – constraints from marketing, sales, service, finance, legal, and compliance are typical examples. Add in a deep knowledge of the users and the data about how they engage with our products, but even more importantly bring an insatiable curiosity and fascination of their decision making. You are expected to track industry trends and the competitive landscape as they pertain to your product. The client is looking for passionate product managers who are not afraid of signing up for results, even when this means they have to work through others to succeed. 

What you will do:

  • Transformation of our clients current, customer-specific solution into a scalable product

  • Closely monitor the user experience and business performance of the clients products. Drive experiments and change to optimize results

  • Do quantitative and qualitative research to improve our clients understanding of the users and their needs 

  • Engage with the local business teams and stakeholders to ensure full product understanding as well as gathering input 

  • Define, specify and test the product before planning and executing launch activities in collaboration with marketing 

  • Collaborate with other product managers to ensure international cohesiveness while ensuring local flavors to features and applications 

  • Follow market trends and competitor moves, while continuously intensifying the knowledge of the eCommerce market 

  • Support in pre-sales activities with major business opportunities 

Your Skills and Qualifications: 

  • A deep understanding of digital and commerce, especially in an online context 

  • Substantial experience with technology-powered products as either a product manager, product owner, product designer, engineer, data analyst, data scientist, or user researcher. 

  • Commercial mindset, agile thinker with an understanding for modern product discovery and delivery. 

  • Experience from financial services, banking and insurance is valuable in this role given the regulatory demands and complexity of the products 

  • A self-motivated person taking ownership and drive initiatives over the finish line 

  • Ability to prioritise and deliver in a high paced international environment and a proven ability to engage with engineers, designers, and company leaders in a collaborative relationship 

  • Excellent presentation and communication skills 

  • Relevant academic degree in engineering, business or equivalent is a plus

  • You are fluent in English and German; any additional language is a plus 

  • Willingness to travel when needed – currently work from home 

What you will get: 

  • An opportunity to play a key role in the development and setting the future product direction of your own career

  • Develop your professional skills and your personality in a fast-growing international company. Since our client is a part of Bertelsmann, you can benefit from the online university 'Udacity' and many other great training programs, while also discovering the world of a Media powerhouse from a short distance.

  • To be part of both an international and local team. You will have fantastic colleagues from different areas in Europe

We are looking forward to your application! 


Get in touch with

Strahinja Karanovic


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