Tech Support Agent – SAAS – Amsterdam (hybrid) – Dutch speaking
Our client is a growing Software As A Service company that develops e-commerce solutions for some of the largest and most successful webshops. As they’re expanding their client support team we’re looking for a technical and communicative support specialist to join their team of highly motivated professionals!
You’re responsibilities:
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You will be responsible for the first (second line) support, you speak to our customers by phone, answer the emails and you also create tickets for our development team.
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In this role you support more than 150 customers such as G-star, Rituals, Hunkemöller, Tag Heuer and many other great brands in using the Paazl platform with the aim of optimizing integrations and configuration.
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You contribute to improving B2B customer processes and optimizing the Q&A.
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You are responsible for good cooperation with direct colleagues at all levels, SLA objectives, continuous improvement and performance management.
You:
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have an open mindset and enjoy good communication with colleagues and customers.
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are analytical and have technical insight and interest.
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are creative and able to think “outside the box” and register this knowledge and share it with others so that they can also learn something from it. Teamwork is key!
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can work independently, have a hands-on mentality, work pragmatically and focus on offering the right solution for optimal results.
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are a problem solver who asks the right questions to customers, has an open mind and approaches the customer without judgment and helps them further.
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have experience with Customer Support, including (complex) problem solutions and escalations.
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have excellent command of the Dutch and English language, both orally and in writing.
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have experience as a Support agent in a B2B, software or e-commerce organization.
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have a basic knowledge of SOAP, REST API, XML, Json & JIRA is a plus but not a must.
Why work with our client:
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You will be part of a highly dedicated, multicultural team of 25 professionals based in Amsterdam and Kiev, who like to work hard, but also have fun.
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You will work with leading (international) brands and retailers including Under Armour, Hunkemöller, G-Star, Greetz, Rituals, Tag Heuer.
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Their platform facilitates millions of consumers and orders worldwide, making the world your field of activity.
Next to that they offer a competitive salary, 25 holidays + 2 extra wellness days, gym membership compensation, a bike plan and work from home compensation. Office days are Tuesday and Thursday, the rest is up to you!
