Technical Account Manager

I.T.
Apply Now

Apply Now

Attach a resume file. Accepted file types are DOC, DOCX, PDF, HTML, and TXT.
Attach an additional file, if applicable. Accepted file types are DOC, DOCX, PDF, HTML, and TXT.

We are uploading your application. It may take a few moments to read your resume. Please wait!

  • Location: Remote
  • Type: Permanent
  • Job #12924

Technical Account Manager 
(Remote from Germany, UK, or Spain)

Our Software client is currently looking for a Technical Account Manager to work with one of their most exciting product lines, Email Protection. As a member of the Account Management team, the Technical Account Manager will act as a trusted technical advisor to customers, providing proactive services to maximize the business value of their investment.

WHAT YOU'LL DO

  • As a technical advisor to key stakeholders within customer organizations, liaise with technical professionals such as CSO, IT managers, and IT security to provide post-deployment account management.
  • Serve as the central customer contact and maximize satisfaction through delivery of support services including incident management, escalations, and proactive remediation services
  • Manage the growth, quality, and satisfaction of the customer’s support services relationship
  • As the subject matter expert, clearly articulate the value of AGARI solutions and the methods and procedures for its successful application
  • Ensure client success through proactive skill transfer, education, continuous product usage consultation, and industry best practices
  • Work with the customers to ascertain their security priorities and set a long-term strategy for service delivery that aligns with their business objectives
  • Engage with teams comprised of internal stakeholders, partners, and customer resources to meet the customer’s service operational goals
  • Effectively manage executive relationships internally and with the customer to create business transformation

QUALIFICATIONS

  • Excellent English and German language skills
  • A minimum of 5 years of experience for enterprise SaaS or Cloud vendors in a customer-facing role (such as Customer Success, Account Management, Professional Services, Sales Engineering, or Strategic Customer Service)
  • Strong project management skills with high attention to detail
  • Hands-on Strong Technical knowledge and experience with Email (SMTP) and Email Authentication (SPF, DKIM, DMARC)
  • Experience with cyber security processes, tools, and technologies and extensive knowledge of best practices regarding their implementation
  • Strong Technical Knowledge of Email Security Gateways
  • Strong customer-service orientation and a minimum of 5 years of experience directly supporting end-customers
  • Ideally combined background of post-sales and pre-sales experience
  • Strong empathy for customers and a proven record of establishing and building successful customer relationships
  • Service management minded with a strong commitment to Customer Success
  • Excellent presentation and communication skills, both verbal and written
  • Excellent organizational, analytical, and influence skills
We are looking forward to your application!

Interested?

Get in touch with

Strahinja Karanovic

emailaddress

Similar Jobs

Account Executive

I.T.Payments & Cards

Senior Account Manager

I.T.Payments & Cards

Senior Scala Engineer

FinTechI.T.

Sales Engineer

I.T.SaaS

But first, cookies

We use cookies to improve your experience and deliver personalized content. By using this website, you agree to our Privacy Policy.
New podcast: An Interview with Tom van Wees and Roderick de Koning, CCO and CEO of Ginger Payments