Technical Account Manager
(Remote from Germany, UK, or Spain)
Our Software client is currently looking for a Technical Account Manager to work with one of their most exciting product lines, Email Protection. As a member of the Account Management team, the Technical Account Manager will act as a trusted technical advisor to customers, providing proactive services to maximize the business value of their investment.
WHAT YOU'LL DO
- As a technical advisor to key stakeholders within customer organizations, liaise with technical professionals such as CSO, IT managers, and IT security to provide post-deployment account management.
- Serve as the central customer contact and maximize satisfaction through delivery of support services including incident management, escalations, and proactive remediation services
- Manage the growth, quality, and satisfaction of the customer’s support services relationship
- As the subject matter expert, clearly articulate the value of AGARI solutions and the methods and procedures for its successful application
- Ensure client success through proactive skill transfer, education, continuous product usage consultation, and industry best practices
- Work with the customers to ascertain their security priorities and set a long-term strategy for service delivery that aligns with their business objectives
- Engage with teams comprised of internal stakeholders, partners, and customer resources to meet the customer’s service operational goals
- Effectively manage executive relationships internally and with the customer to create business transformation
QUALIFICATIONS
- Excellent English and German language skills
- A minimum of 5 years of experience for enterprise SaaS or Cloud vendors in a customer-facing role (such as Customer Success, Account Management, Professional Services, Sales Engineering, or Strategic Customer Service)
- Strong project management skills with high attention to detail
- Hands-on Strong Technical knowledge and experience with Email (SMTP) and Email Authentication (SPF, DKIM, DMARC)
- Experience with cyber security processes, tools, and technologies and extensive knowledge of best practices regarding their implementation
- Strong Technical Knowledge of Email Security Gateways
- Strong customer-service orientation and a minimum of 5 years of experience directly supporting end-customers
- Ideally combined background of post-sales and pre-sales experience
- Strong empathy for customers and a proven record of establishing and building successful customer relationships
- Service management minded with a strong commitment to Customer Success
- Excellent presentation and communication skills, both verbal and written
- Excellent organizational, analytical, and influence skills
We are looking forward to your application!
