Technical Account Manager

Technical Account Manager

Our client is a fintech that offers a digital money platform that manages bank direct payments. To continue to successfully manage and support their clients, they are now looking to expand their team within Europe.


As a Technical Account Manager, you will work closely with various stakeholders to support and manage the technical integrations of key accounts onto the platform. If you have a technical understanding with commercial experience of handling communication with various stakeholders, this is your opportunity. 


The role can be based in Krakow, London, Vienna or Amsterdam and willingness to travel is a requirement for this role, depending on circumstances. Essentially, this role is about dealing with merchants, talking them through documentation and handling 1st line support on implementation with clients and (if possible) on-site. 


The Job

  • Provide 1st level support for clients on the provided solution 

  • Be the point of contact for merchants throughout the whole implementation project and connect them with internal stakeholders to ensure the best possible merchant and shopper experience 

  • Provide troubleshooting and technical help via web-based tools and email

  • Support sales with new business opportunities by advising prospect clients about the added value of the product

  • Contribute to the feedback loop by providing evaluations and feedback from clients to product owners and management.

Your Profile

  • Min. 3+ years of experience in a technical support or implementation role 

  • Familiar with monitoring and logging tools as well as troubleshooting

  • Highly professional approach and great communication skills

  • Solid experience in problem analysis and resolution of software problems

  • Strong affinity with internet technologies as well as knowledge of customer relations technical processes (such as SQL/HTML /Javascript /PHP)

  • Experience in software and web development is a plus

  • Relevant university degree in a technical field

  • Full professional proficiency in spoken and written in English

Apply Now

Apply Now

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Are you interested, get in touch with:

Magdalena Herzog

New podcast: An Interview with Tom van Wees and Roderick de Koning, CCO and CEO of Ginger Payments