Delivering high quality in a tough market for Klarna

We’re building a bridge between the client and the candidates.

Founded in 2005, Klarna is a Swedish Fintech unicorn that provides a smooth one-click purchase experience for their customers, no matter how they pay. They are offering a number of payment options, including direct payments, pay after delivery, and instalment plans, including their flagship Pay In 4 program. Currently, the company is operating in 45 countries for 150 million active customers with more than 2 millions of transactions per day.

Our brief

Javier from Klarna’s Talent Acquisition team came to us to fill his Solutions Engineer role at Klarna in a very competitive and challenging market as Berlin/Zurich. Besides the conflict between the high demand for tech roles and the shortage of qualified candidates in the desired market, the role itself was also a tricky one. The position required a good mix of advanced tech and sales skills at the same time.

From the thousands of CVs they receive, Klarna needed our help to streamline this process by hand selecting only those that were right for the role. Along with finding a good fit for the role, they were also caring about finding a good fit for the company’s culture and values.

Our approach

We started by asking the right questions to get to know the company’s culture, values and the required soft or technical skills for the position. We want to understand the type of role that is being discussed and also exactly what sort of candidate is the right fit for Klarna. Not just someone that has the technical skills but also will fit into the Klarna company.

We quickly delivered multiple candidates fitting the profile that Klarna was looking for. We sent executive summaries over from which Klarna could really dive into each candidate that we submitted. Klarna receive hundreds, if not thousands of CVs and we were able to help them be time efficient by hand selecting each one. We highlighted the valuable info they need at the first sight like experience, salary expectations and notice periods.

The outcome

PCN was able to fully deliver on the requests and needs from Klarna and Javier. We spent time meticulously looking over candidates for the roles given to us and managed to find those that were a perfect fit for Klarna.

We achieved this with a high level of interaction and feedback from both Klarna and the candidates. We arranged multiple calls to ensure that the client and candidate were as comfortable and informed as possible in the processes. The result of this was a successful hiring process where the candidates felt involved and the client was satisfied with their new team members. Klarna has continued to work with us on more roles in various locations.

Client’s feedback

Working with Javier was challenging as we were operating in a tough market with big competition, but our experience and methods made it possible to supply Klarna with the candidates they wanted within the deadlines.

“I would recommend PCN, they have a bunch of people who are super talented and super professional. Our candidates told us that it’s the first time they have been feeling so involved in the process, received so much information, and that it was a great experience.”

– Javier Pardo (Recruiting and Leading Teams at Klarna)