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Product Management Lead, Consumer Journeys
Our client is a European BNPL and receivables services provider scaling internationally. With a B2B-centric model and high-intensity consumer interactions, they’re modernizing their digital consumer domain and seeking a Product Management Lead to own end-to-end consumer journeys across web, app, and automated channels. The business operates across regulated markets, partners with major enterprises, and is in an active shift from feature delivery to discovery-driven product development.
As a Product Management Lead, you will:
- Own strategy and execution for all digital consumer/debtor touchpoints (portal, app, voice/IVR)
- Lead and develop a team of ~6 PMs/POs; elevate discovery practices and delivery quality
- Define, prioritize, and optimize four core journeys: understanding obligations, payments, disputes, and long-term support products
- Drive a 40% strategy / 60% operations balance: discovery, metrics, and hands-on delivery
- Partner with engineering and architecture on scalable solutions across legacy and modern stacks
- Navigate regulatory and legal workflows (e.g., dunning, court orders, bailiffs) with compliance and operations
- Improve conversion, activation, and CSAT through rigorous journey mapping, experimentation, and data
- Collaborate with finance-oriented B2B stakeholders while advocating for consumer-centric outcomes
- Contribute to org design and product ways of working during an ongoing transformation
Qualifications/Required Skills:
- 5+ years in product management with demonstrable impact; experience leading PMs/POs
- Expert in discovery methods and consumer journey mapping; outcome and metric driven
- Strong technical fluency; experienced partnering with architects/engineering on complex systems
- Proven work within regulated or finance-adjacent environments; comfortable with legal/process constraints
- Background in e-commerce/checkout optimization, platforms, or marketplaces is a strong plus
- Hands-on builder mindset; effective in mixed legacy/new environments and non-“product-led growth” contexts
- Excellent stakeholder management with finance/B2B counterparts; clear, concise communication
- Preference for Berlin-based (or willing to relocate); hybrid model with periodic travel
- Growth mindset and high integrity; hires and develops “substance over shine”
Interested? Get in touch now! Not the right fit? Discover more roles with PCN.