An interview with Jacqueline Hart, Head of Trust & Safety for Patreon

This week on the show we have Jacqueline Hart, Head of Trust and Safety for Patreon. Her teams are responsible for keeping the platform free from bad actors and ensuring everyone using Patreon stays within fair & transparent Community Guidelines. She is the liaison for risk and payment service providers and represents Patreon on the American Board of Advisors for the Merchant Risk Council.  She has built remote offices for Patreon in Europe and the US since joining in 2018.   We speak about various subjects such as account takeover, abuse, financial fraud, content moderation, scams, chargebacks and fraud rules writing. About Patreon Patreon powers membership businesses for creators by giving them the tools they need to acquire, manage, and energize their paying patrons. With a subscription-style payment model, fans pay their favorite creators a monthly amount of their choice in exchange for exclusive access, extra content, or a closer look into their creative journey.  This model is a win-win; creators retain creative freedom while getting the salary they deserve, and fans get to rest easy knowing that their money goes directly towards creating more of what they love. Read more here :

May 22, 2020


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