Hanseatic Bank unifies its authentication processes with a cloud-based identity and access management (IAM) solution from Netcetera, the market leader for secure digital payments. In the future, the German private bank will use the same authentication procedures for credit card payments on the Internet, login to online banking, and various self-services, including the “Transakt” app from Entersekt.
Many banks use separate authentication procedures for credit card payments in e-commerce, account logins or transaction approvals. Especially in the course of the PSD2 implementation of strong customer authentication for card payments, many bank customers have to re-register for an additional procedure. Since the security of an authentication procedure depends largely on the security of the registration process, this is usually a rather cumbersome process for customers. The use of a uniform procedure saves customers this additional registration.
“We immediately saw the potential of the authentication app for the use of our credit cards in the 3-D Secure project with Netcetera,” says Rüdiger Mause, Business Owner Digital Factory at Hanseatic Bank. “The step to use this app for business transactions and logins in the future was obvious for technical and commercial reasons. However, the decisive factor was to implement the PSD2 requirements for SCA in the most user-friendly way possible by using uniform authentication procedures. At the same time, Netcetera’s new identity management solution enabled us to fundamentally modernize our onboarding and lifecycle management processes. The SaaS architecture facilitates our operations.”
Netcetera’s new identity and access management simplifies authentication for end customers significantly. They now only need one account at their bank to use various applications and services. Generally, customers are then also able to recover their access data themselves. This option is helpful, among other things, if one of the registered factors gets lost because, for example, the password has been forgotten. The bank, on the other hand, benefits from being able to serve its customers with a uniform branding, a single authentication procedure and without switching to other apps. The IAM is the ideal complement to the Access Control Server for 3-D Secure, but it also works as a standalone system.
Netcetera’s authentication app uses Entersekt’s PSD2-compliant Transakt SDK. When needed, a request is sent to the user’s smartphone via push notification, displaying the content of the business transaction to be released. Using biometrics or alternatively a PIN, the user can accept the request. “By providing a secure communication channel as well as various authentication factors, Entersekt technology combines excellent security with superior user experience. We are pleased to be part of Hanseatic Bank’s success story as an integral part of the Netcetera IAM solution,” says Uwe Härtel, Country Manager Central Europe at Entersekt.
“The acceptance and user-friendliness of the 3-D Secure procedure for payment cards depends significantly on the fast and smooth authentication method,” says Bernhard Binz, Director Sales at Netcetera. “Since for many customers strong authentication procedures for their bank accounts are common practice, they naturally cope much better in both worlds with a uniform procedure. Additionally, this is immediately at hand when hunting for deals in online shopping. With our new IAM solution, which we offer as a cloud service, we enable banks to improve their services.”
About Hanseatic Bank
Hanseatic Bank has been at home in Hamburg since it was founded in 1969, but from the outset it has operated with customers and partners throughout Germany. Werner Otto had founded the consumer credit institution to enable customers of Otto Versand to finance their purchases. In 2005, the major French bank Société Générale took over 75 percent of the shares, while the Otto Group continues to hold 25 percent. In the meantime, both the customer base and the product range have expanded significantly. The bank’s business areas now also include deposit business, insurance, receivables management and consumer loans. One specialty is its credit cards with innovative services for customers and cooperation partners.Further information: https://www.hanseaticbank.de.
Netcetera is a global software company with cutting-edge IT products and individual digital solutions in the areas of secure digital payment, financial technologies, media, transport, healthcare and insurance. More than 2,000 banks and issuers, and 150,000 merchants rely on the digital payment solutions and globally certified 3-D Secure products of the market leader for payment security. The owner-managed company covers the entire IT lifecycle, from ideation and strategy to implementation and operation. The balanced combination of the latest technologies and proven standards ensures investment security, from large-scale projects to innovative start-ups. Founded in 1996, Netcetera is a holding company with 700 employees and is headquartered in Zurich, Switzerland, with additional locations across Europe, Asia and the Middle East.
Further information: netcetera.com
Entersekt is a leading provider of strong device identity and customer authentication software. Financial institutions and other large enterprises in countries across the globe rely on its multi-patented technology to communicate with their clients securely, protect them from fraud, and serve them convenient new experiences irrespective of the channel or device in use. They have repeatedly credited the Entersekt Secure Platform with helping to drive adoption, deepen engagement, and open opportunities for growth, all while meeting their compliance obligations with confidence.
Further information: www.entersekt.com
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