Solutions Engineering Lead

• Location: Austin
• Type: Permanent
• Job #16730

Head of Solutions Engineering
Austin, Texas (Hybrid)

About the Company
We are a global technology company on a mission to make moving and managing money across borders faster, easier, and more affordable. Our platform serves both individuals and businesses, enabling seamless international payments, transfers, and integrations with partner platforms.

About the Role
Solutions Engineering is a post-sales function, focused on working with integration partners to ensure the successful launch of products built on our services. This includes providing technical consulting, designing tailored solutions to fit partner needs, and working closely with internal teams to influence product development.

We are expanding the Solutions Engineering function globally and seeking a leader to continue building the team in North America. This person will work across partners, their own team, the platform organization, and the wider business to maximize impact.

Key Responsibilities

• Lead, mentor, and grow a high-performing Solutions Engineering team (4 engineers). 

• Define clear, measurable goals aligned with platform objectives and support the team in achieving them.

• Provide feedback and guidance to help the team make data-driven decisions.

• Oversee regional plans, opportunities, and challenges, contributing directly to decision-making alongside Delivery and Commercial leads.

• Ensure the delivery of high-quality, efficient, and scalable technical solutions to partners.

• Collaborate closely with Product Engineering teams to influence product development in line with partner needs.

Qualifications

• Proven experience building, leading, and mentoring high-performing Solutions Engineering teams (4+ members).

• Hands-on experience working with external partners to deliver technical projects, especially REST API integrations.

• Strong background in building scalable, high-performing systems within microservice architectures.

• Deep knowledge of API design and standards (RESTful principles, OpenAPI, OAuth2, versioning, etc.).

• Strong product mindset, with the ability to guide others in making thoughtful decisions and trade-offs.

• Track record of delivering complex, high-impact solutions to partners or clients.

• Experience managing client relationships, setting accurate expectations, and leading complex technical projects.

Nice to Have

• Background in the payments or fintech industry.

• Experience across multiple technology stacks and frameworks.

• Experience collaborating with large, incumbent enterprise partners (e.g., banks or financial institutions).

What Success Looks Like

• Supporting your team in successfully delivering partner solutions.

• Building a deep understanding of partner needs and the value the platform provides to their business and customers.

• Contributing to broader engineering objectives across the company.

• Creating an inclusive, collaborative team environment where ideas are shared openly.

• Helping scale the platform into a world-class solution serving millions of individuals and businesses worldwide.